Q2Q QuickBooks Integrated Software
From Q2Q Wiki
Revision as of 14:06, 2 July 2018 by Pfrost83
1. Live Chat Support
- Live Chat support is available at Live Chat Support The Live Chat support is not 24/7 nor is it available every business day. You can select the link and if we are "Offline" you may leave an email message and we will return your message via email. Live Chat Support can also be made by email appointment. You may request Live Chat Support for non business days or hours.
2. Remote Desktop Support
- If we need to look at your computer screen for error resolution, we use the Team Viewer software. Q2Q Team Viewer Support.
3. Free Email Support
- We provide 60 days of free email support from the date of purchase to resolve any and all problems regarding the use of our software. Our support email address is firstname.lastname@example.org. Our normal support hours are Monday-Friday 9:00 AM to 5:00 PM Central Standard Time. We check email periodically on weekends and holidays. However, depending on the nature of support requested, resolution of some issues may not be available until normal business hours. To help resolve problems we provide the linked form below that provides us with the essential information for your support request:
4. Phone Support
- Phone support can be purchased for $45 for each 15 minutes. To purchase phone support, click on the Buy Now link below. Payments can be charged to your PayPal account or to your Credit Card through PayPal. After we receive your payment, we will send you an email with instructions on how to download our remote support program and contact us. Phone support is available between 10:00 AM and 4:00 PM M-F and Saturday from 9:00 AM to 11:00 AM. (all times are Central times in the U.S.)
- All of our software is offered on a "try before you buy" basis, which allows you to test it for an unlimited period of time before you buy it. Because of this, all sales are considered final and we issue refunds only if a program doesn't work as advertised and if we can't fix the problem encountered. To qualify for a refund you must fully respond to our request for information while we are attempting to resolve the problem.
6. Registration Search
- If you need to search for your registration contact q2q at email@example.com with the purchaser's name, email address, and approximate date the order was placed. Support will let you know if they found a registration or if additional information is required.